Cleo the Hurricane Sonic Siren Scrunch Top - LAST ONE
It's My First Pair, Which Height Should I Start With?
How Do I Pick the Correct Size?
Either way, if you order a size that doesn't fit just send them back as per our Returns and Exchanges and we can order you a different pair.
What Heels are Better Suited for Wider Feet?
Will My Heels Stretch?
I'm Pre -Ordering, How Long Will My Heels Take to Arrive?
Returns, Exchanges and Refunds
Items that are faulty can be returned for an exchange, store credit or refund (excluding any shipping costs).
Items that do not fit can be returned for an exchange or store credit.
To be eligible for a return:
- Your item must be unused and in their original condition. It must also be in the original packaging.
- We require you to contact us prior to returning the item to discuss the issue and decide on a remedy
- We require proof of purchase. If you have lost your invoice, please contact us
Pleaser Shoes require faulty shoes to be destroyed prior replacements being issued so please contact us regarding this.
Pre Ordered shoes exchanged for another size or type may incur is $15 fee to contribute to the additional shipping cost of ordering the replacement pair. This is at the discretion of Pole Gear NZ.
Non-returnable items include:
- Gift cards
- Items that have been worn with no underwear
- DVD's that have had their seal broken
- Grip products that have been opened and used
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges or store credits may be possible at Pole Gear NZ’s discretion.
To return your product, you should mail your product to: PO Box 498, Cambridge, 3450, New Zealand.
Additional shipping costs on non-faulty, exchanged goods are at the discretion of Pole Gear NZ.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All 'in stock' items are shipped within 24-48 hours of order, Monday to Friday. Orders placed Friday may be shipped Monday. No shipping is dispatched over the weekend or public holidays. Our couriers need a rest too!
Delivery Time Frames and Cost
Courier Post NZ service is generally overnight nationwide (excluding weekends), but please allow for 2-3 working days delivery from date of dispatch. $6 flat rate is charged on all items NZ wide including rural!
NZ Post international is approximately 6-10 working days via tracked satchel. International Courier can be used with a delivery timeframe of 3-6 working days. International tracked satchel to Australia is $15 flat rate or $25 International Courier up to 2 kgs on ALL items. We do ship world wide so please contact us for rates.
You will receive a 'shipping email' from us once your items have been dispatched for you to track your goodies. All orders are sent 'signature required’.
Pre Orders and Custom Orders
Items that have been custom ordered or ordered through a pre-order will be shipped within 24-48 hours of being received by us from the Supplier. For pre-orders shipping time frames will be noted on the items pre-order page and for custom orders you will be notified of the shipping time frame from the Supplier when your enquiry/order is placed.
Poles and Crash Mats
Poles and crash mats from Lupit Pole in Europe are also drop shipped directly to you from them. Please allow 10-14 working days for these to arrive.