Shipping & Contact Info
PGNZ is run by Megan and her part time Wing Lady Cassie. Did you know that you can get hold of us via email, phone, Face Book and Instagram, that is a lot of ways to track us down and for us to manage.
We aim to answer your messages within 2 business days and try our very best to take weekends off to allow our brains to recharge and spend time with friends and family. However, we are human so we do get sick and sometimes you messages get missed or replies get delayed. Please feel free to follow us up if you don’t hear back from us within this time frame.
We understand it is exciting to get your goodies from us so we endeavour to get them to you as soon as we possibly can. Fast shipping and courier reliability is important to us, and we choose to use Courier Post as our shipping provider.
All 'in stock' items are shipped within 24-48 hours of order, Monday to Friday. Orders placed Friday may be shipped Monday. No shipping is dispatched over the weekend or public holidays. Our couriers need a rest too!
Delivery Time Frames and Cost
Courier Post NZ service is generally overnight nationwide (excluding weekends), but please allow for 2-3 working days delivery from date of dispatch. $6 flat rate is charged on all items NZ wide including rural!
NZ Post international is approximately 6-10 working days via tracked satchel. International Courier can be used with a delivery timeframe of 3-6 working days. International tracked satchel to Australia is $15 flat rate or $25 International Courier up to 2 kgs on ALL items. We do ship world wide so please contact us for rates.
You will receive a 'shipping email' from us once your items have been dispatched for you to track your goodies. All orders are sent 'signature required’.
Pre Orders and Custom Orders
Items that have been custom ordered or ordered through a pre-order will be shipped within 24-48 hours of being received by us from the Supplier. For pre-orders shipping time frames will be noted on the items pre-order page and for custom orders you will be notified of the shipping time frame from the Supplier when your enquiry/order is placed.
Poles and Crash Mats
Poles and crash mats from Lupit Pole in Europe are also drop shipped directly to you from them. Please allow 10-14 working days for these to arrive.