We understand it is exciting to get your goodies from us so we endeavour to get them to you as soon as we possibly can. Fast shipping and courier reliability is important to us, and we choose to use Courier Post as our shipping provider.
All 'in stock' items are shipped within 24-48 hours of order, Monday to Friday. Orders placed Friday may be shipped Monday. No shipping is dispatched over the weekend or public holidays. Our couriers need a rest too!
Delivery Time Frames and Cost
Courier Post NZ service is generally overnight nationwide (excluding weekends), but please allow for 2-3 working days delivery from date of dispatch. $10 flat rate is charged on all items (excluding shoes, poles and crash mats) NZ wide including rural! All shoe orders have a $15 flat rate NZ wide including rural! Lupit Pole and crash mat shipping is detailed upon check out, this items come directly from Europe to your doorstep.
NZ Post international is approximately 6-10 working days via tracked satchel. International Courier can be used with a delivery timeframe of 3-6 working days. International tracked satchel to Australia is $15 flat rate or $25 International Courier up to 2 kgs on ALL items. We do ship world wide so please contact us for rates if your shipping rate does not appear at checkout.
You will receive a 'shipping email' from us once your items have been dispatched. All orders are 'signature required' unless otherwise stated on the order and will have an allocated tracking number.
Pre Orders and Custom Orders
Items that have been custom ordered or ordered through a pre-order will be shipped within 24-48 hours of being received by us from the Supplier. For pre-orders shipping time frames will be noted on the items pre-order page and for custom orders you will be notified of the shipping time frame from the Supplier when your enquiry/order is placed. All Pleaser pre orders are placed weekly on a Wednesday and arrive the following week, then shipped straight to you. Please note we are still experiencing delays in stock arrivals either at the Suppliers end or at customs in Auckland so the arrival times from suppliers may be delayed.
Poles and Crash Mats
Poles and crash mats from Lupit Pole in Europe are also drop shipped directly to you from them. Please allow 10-20 working days for these to arrive.