FAQ's

We place orders with Pleaser every Wednesday and they arrive to us by the following Tuesday/Wednesday if no delays in transit. They are then shipped to you within our 24/48 hour shipping timeframe. If you have ordered other items with your Pleasers these will be shipped with your Pleasers when they arrive.  If you would like your other goodies to be shipped separately, an additional $5 courier fee will apply,

No worries! We place orders with our suppliers regularly. You can either, insert your email address on the product page to be emailed once the product is back in stock or contact us with the item you are wanting and we can order it in for you.

Let us know! We are always on the look out for new, fresh brands.

No, unfortunately PGNZ is online only at this point in time. We offer a very easy exchange policy for items that don’t fit, so don’t panic if you buy from us and it doesn’t fit. Just send it back for an exchange or store credit.

Returns on pre-ordered shoes are at the discretion of PGNZ. Because of the unique nature of some of the heels we need to consider resale value on any returned pre-ordered shoes. We suggest you contact us prior to ordering to discuss sizing and they style of shoe you are after should you be concerned.